Getting connected

Getting connected

Choose from the words below :


automatic / call / dial / dialling tone / directory / engaged / exchange/

operator / receiver / subscriber's number / trunk code / Yellow Pages

You need to make a telephone 1___________? Then make sure you have your correspondent's number close at hand. Telephone numbers consist of a 2________ and a 3____________ . If you don't know your contact's number, look it up in the telephone 4_____________ of the 5___________ . The latter contains the telephone numbers of businesses and traders in your area.


The next thing you do is lift the 6________ and 7___________or press the number. You will then hear a 8____________ . If the number is 9__________ you will hear an engaged tone. Bad luck, you will have to ring back later.


In a company, the first person who answers the phone will often be the 10_______. He - but still more often: she - will put you through to the person you require. The operator operates the telephone 11_______________. In an increasing number of businesses however manual exchanges are replaced by direct lines or 12____________exchanges.





Self-Access Group.CEP Santander


Key

1. Call
2. Trunk code
3. Subscriber’s number
4. Directory
5. Yellow pages
6. Receiver
7. Dial
8. Dialling tone
9. Engaged
10. Operator
11. Exchange
12. Automatic